Our goal is to provide trade & wholesale pricing to all our customers, and we beat most retail prices by an average of 20-50%.

We also offer a match price guarantee on retailers such as Bunnings, Mitre10, Stratco etc.

When you shop with FencesPerth.com, you know you get the best deal on your DIY projects.

For all orders we deliver direct to site for your convenience.

Please ensure there is a clear designated set down area on site. 

If you have specific delivery instructions and details please ensure you add the details to the Order Notes during checkout.

Collection of Orders from our depot is available. Please allow 24hrs to process your order, pick and pack your products ready for collection. We send you an email with all details once it is ready. 

For urgent orders please call us to see how we can help you. However, we cannot guarantee it will be possible every time but will do our best to facilitate urgent orders. Thank you for your understanding. 

Orders are typically processed and delivered within 3 – 5 business days*

Order Confirmations: We provide order confirmations via text as soon as your order is packed and ready for delivery.

*stock permitting, for large orders time-frame may change and if so, we will contact you.

Returns

We are happy to offer a credit or exchange for change of mind on our ranges. The following time-frames apply: 

• 3 months from date of delivery on our dedicated trucks or delivery by the transport company

Subject to the Consumer Guarantees outlined below, we accept stock returns at, our discretion. If discretion applied, stock returned within the above time-frames can be returned for an exchange or credit subject to the following conditions:

• Proof of purchase must be accompanied with the returned merchandise.
• The merchandise must be resellable and in its original condition with all packaging intact.
• Any discounts received at the time of purchase will be carried over.
• A restocking fee of 10% or $29 (whichever is greater) applies to returned items.
• Cash or equivalent refunds are not provided.

Our return policy does not apply to cut to size or custom orders such as: project glass/hardware/extrusion, Enduroshield coating, cut to size screening, cut to size battens, cut to size wire, CNC and turret etc.

1.1.  The Supplier warrants that the Customer’s rights and remedies arising from a warranty against defects are in addition to other rights and remedies under any applicable law in relation to the goods and services to which the warranty relates.

1.2.  The Supplier does not purport to restrict, modify or exclude any liability that cannot be excluded under the Competition and Consumer Act 2010 (Cth) or any related or complementary legislation or regulations as in force and amended from time to time.
Warranty for Goods 

1.3. The Customer must report any defect in any Goods supplied within fourteen (14) days from the date that the defect became apparent (time being of the essence).

1.4. The Supplier warrants:
 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods are not of acceptable quality and the failure does not amount to a major failure.

1.5. The Customer acknowledges that additional costs incurred, such as labour and/or freight, will be borne by the Customer.

1.6. If the Goods and Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, the Supplier’s liability for a consumer guarantee under the Australian Consumer Law in relation to those Goods and Services is limited to, at the discretion of the Supplier 

1.6.1. The resupply of the Goods and Services;

1.6.2. The payment of the cost of providing the Goods and Services again.
Claims made under Warranty

1.7. Subject to clause 1.2, claims for warranty should be made in one of the following ways:

1.7.1. The Customer must send the claim in writing together with proof of purchase to the Supplier’s business address.

1.7.2. The Customer must email the claim together with the proof of purchase & photos to the Supplier on [email protected];


1.7.3. The Customer must contact the Supplier on the Supplier’s business number 0401938011.

1.8. Goods where a claim is made are to be returned to the Supplier or are to be left in the state and condition in which they were delivered until such time as the Supplier or its Agent has inspected the Goods. Such inspection is to be carried out within a reasonable time after notification.

1.9. The Supplier will not accept claims for damaged or defective Goods or for Goods returned where the Customer has not maintained proper care of the delivered Goods.

1.10. Goods are to be returned to the Suppliers site from where they were purchased.

When you confirm an online order, we will follow up by emailing you a sales order confirmation.

An order can be cancelled without fee/penalty at any time prior to packing the goods, which happens normally within 24 hours. You can cancel your order until 9am the next business day.

If cancelled after your goods have been packed, a restocking fee may apply.